Read our FAQ

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Frequently asked questions

How does the membership program work?


Dr. Lowe has decided to transition his practice into a membership-based model. This membership model allows Dr. Lowe to focus on the needs of his patients and become their partner for all of their health and wellness needs. Patients that wish to remain under his care will subscribe to the membership for a monthly or annual fee. This fee is in addition to your regular insurance. We are not a replacement for insurance.




How do I benefit from joining the membership?


In return for your membership you will be receiving many benefits, including: • Same day/next day appointments. Your doctor will be available to you for urgent needs •Complete health perspective. Your doctor now has the ability to work closely with you throughout the entire course of any health issues, including: follow up with your specialists, discussing results from tests or diagnostic procedures, reviewing additional treatment options, admissions to the hospital for a surgical procedure, and more. •More convenient direct contact: You can contact your doctor directly via phone, email and text, and your doctor will respond promptly. •Personal Health Portal: Your online portal gives you a secure place to receive messages and prescription reminders, and view your doctor’s calendar to schedule an appointment.




How did you come up with the pricing?


Our goal is to make the program fee affordable for patients and their families, while providing financial sustenance for Dr. Lowe’s new practice model of fewer appointments each day.




I can't afford to pay the fee, what should I do?


We offer several different payment options; our Membership Team can speak with you personally to find a solution that fits your needs.




What if I decide, in several months, that I don't want to stick with the membership? What happens next?


You can try the service without any long-term commitment, and given the demand, it’ s smart to sign up now. If, after a period of time, you decide the membership isn’ t right for you, your doctor will refund the prorated amount. There is a minimum enrollment of 3 months of membership.




I don't want to join this membership. I need to find another doctor. Can you help me?


Yes, your doctor will make recommendations to you for another Primary Care Doctor in the area. Click here to download our exit package for additional information.




When do I pay the membership fee?


We offer two payment options: monthly or annually. You will not be charged until your membership begins. Membership fees are charged on the 1st of each month should you elect to pay monthly.




How many patients is my doctor planning to take on with this membership model?


Currently, your doctor is seeing approximately 20 patients per day, which leaves very little time for each patient Under the membership model, the doctor sees fewer patients per day, which has two benefits -He has ability to focus on each patient -He can usually slate urgent-need appointments in the same day, or next day, at the latest. Dr. Lowe will have no more than 450 patients enrolled in membership




Are there rules and restrictions about contacting the doctor?


One of the great benefits of this membership is that it’ s actually much easier to connect with your doctor- especially in the manner that you prefer – in person, phone, text or email. Generally, for urgent-need appointments, your doctor will be able to see you in the same day, or next day at the latest. We kindly ask that you call the office directly during office hours and only contact the doctor directly outside of office hours for your urgent care needs.




If too many patients sign up for the membership, how will my doctor save everyone?


Your doctor is committed to limiting the total size of the practice, so that patient members are able to enjoy the benefits of the membership. It’ s another reason why you should sign up quickly, as the doctor is accepting memberships on a first-come/first serve basis.




Will my doctor make house calls?


House calls are not considered part of the membership service. However, your doctor will work closely with you, and will be readily accessible to you, when you need to see him.




What happens when my doctor goes on vacation?


Your doctor will have on-call coverage with another physician, so that if an urgent need arises, you’ll still get the care you need.




What happens when I need a specialist?


-First, you’ll see your primary care doctor to discuss your health issue (same as your current situation). If needed, your doctor will refer you to a specialist. -What is different is that your doctor is able to remain actively involved in your health issue. He can follow up with the specialist, is available to discuss your treatment options, and can work with you to schedule follow-up visits and/or coordinate discussions with the specialist. -Having your primary care doctor, a trained clinician who knows your entire health situation in detail, at your side as an active advocate can be enormously comforting and helpful to you, as you make important medical decisions.




How does the membership work with my HSA/FSA?


You should check with your individual provider/ benefits administrator.




Is the membership tax deductible?


You should check with your accountant/tax advisor.




How long does my doctor plan on practicing medicine? Is this a perparation for retirement?


Rest assured, your doctor has no intention of retiring any time soon! The membership model enables your doctor to focus on what he does best – direct patient care. That’ s why your doctor is making this transition to a membership practice model.




Will the price change next year?


It’s unlikely that the annual fee will change over the next three years. The membership fee is designed to be affordable for most people, and sustainable for the practice in the long-term.




Is this a replacement for insurance?


No! This is not a replacement for insurance. The Membership fee was designed to cover the services not typically covered by insurance companies. This allows Dr. Lowe not only to treat you when you are sick, but focus on keeping you well.





© 2018 by Franklin Lowe, MD, LLC

3185 S, Katella Av, Los Alamitos, Ca 90720

Tel: 562-493-6568